Privacy Policy

1. Introduction

At Nivio, we are committed to protecting your privacy and ensuring the security of your professional and patient data. This Privacy Policy outlines how we collect, use, and safeguard information when you use our AI Receptionist services.

2. Data We Collect

When providing our AI-driven clinical reception services, we collect:

• Practice details including clinic name, contact information, and registration particulars.
• Patient information provided during booking calls, such as names, phone numbers, and treatment interests.
• Call recordings and transcripts to improve AI performance and ensure clinical quality control.
• Operational data related to scheduling and PMS integrations.

3. Use of Information

Your information is strictly used to:

• Facilitate automated appointment scheduling through your Practice Management System (PMS).
• Provide notifications and summaries to your clinical staff.
• Enhance the natural language processing capabilities of our AI for your specific clinic needs.
• Maintain high standards of patient safety and clinical triage.

4. Data Security

We employ military-grade encryption for all patient-identifiable data in transit and at rest. Our systems are designed to comply with Australian healthcare privacy standards, ensuring that patient confidentiality remains the highest priority in your Clinical Sanctuary.

5. Contact Us

If you have any questions regarding this Privacy Policy, please contact our privacy compliance officer at privacy@nivio.co.